About the client

Arion Bank is a leading universal banking franchise in Iceland with 29% market share. The Company provides universal banking services to corporations and individuals.

The challenge

The bank needed to have its own ITSM system instead of using the external one from a vendor. They required centralization and standardization of Jira Service Management.

What we did

Our experts consulted and designed the migration of external Jira Service Management to the cloud-hosted one, owned by Arion. The project covered the discovery phase, process and system optimization, licenses advisory, project plan preparation and feasibility study. The entire solution was based on the cloud.


With Sii’s consulting, Arion bank was able to make a conscious decision as to whether and how to proceed with dedicated Jira Service Management installation and migration. Considering different variants, the bank decided to choose one of the solutions proposed by Sii and to continue working with Sii during the delivery phase.

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