Sii has been supporting its clients for several years by offering them ServiceNow solutions. The platform is one of the most innovative tools for the digitization of business processes and workflows. Another step confirming Sii’s strong position in this area is obtaining the status of a Premier ServiceNow partner. Mariusz Matrejek, ServiceNow Offering Leader at Sii, talks about the plans for the future and ServiceNow development in Poland.
What does a new level of ServiceNow partnership mean?
Mariusz Matrejek: ServiceNow takes competences of its partners very seriously. Obtaining the Premier partnership level is the result of the activities of the entire company, which include the implementation and maintenance of e.g. ISO certificates, but also the individual effort of our specialists that was put into the development and formal confirmation of their competences. Currently, it is not enough just to know the technical side of the platform, you should also be aware of specific processes in the area of IT, HR, customer service and security. ServiceNow is one of the most dynamically developing products on the IT market and our team is keeping pace with this development.
Our customers can now expect a wider range of ServiceNow solutions and a greater number of available experts with experience in specific areas. We are working on the HR modules, SecOps, or Project Portfolio Management offer. Thanks to this, we can help with choosing the right solution as well as in trouble-free and quick implementation. Our flexibility is also growing and we are able to help clients who need a quick response to their needs.
When you came to Sii, you already had a lot of experience in the ServiceNow area. How will it translate into the development of this field in the company?
M.M.: I have been dealing with process management since 2005. These were the times when foreign IT service centers entered Poland together with ITIL methodologies. Back then, I was learning the process approach. First within individual departments in companies, mainly in IT, then also working on processes involving many departments in global companies. I have been working with ServiceNow since 2015 and I am looking at this company’s unique approach to process digitization. I am now using my experience to create one of the best ServiceNow teams in Sii. We have great specialists with diverse experience, we offer our clients great flexibility and listening to their problems. We also work closely with ServiceNow itself, which monitors the digitization challenges faced by companies around the world.
What are the development perspectives for ServiceNow in Poland?
M.M.: ServiceNow is a huge platform that offers digitization and automation of processes in every area of the company’s activity. During the last 10 years, the company has gained over 25% of the global market in certain areas. In my opinion, ServiceNow in Poland is just starting its career, although in recent years I have seen a growing interest in this solution.
What is the reason for this?
M.M.: Mainly the popularity of this tool in shared service centers of foreign corporations. We are also seeing a growing number of companies that replace archaic platforms for ITSM process management. Older solutions are cost ineffective and not user-friendly as employees often have to switch between differently working and looking applications. ServiceNow solves this problem. The popularity of cloud solutions as well as low-code/no-code platforms is also constantly growing, and these include ServiceNow. I believe that Poland will be a significant market for this solution in the coming years.